Privacy & Cookie Policy

Last updated: 31 July 2026

This Privacy and Cookie Policy explains how WLP Consultancy Services Ltd collects, uses and protects personal information when you visit our website, contact us or interact with us through the website.

Who we are

WLP Consultancy Services Ltd is the data controller responsible for personal information collected through this website.

WLP Consultancy Services Ltd
Company number: 05373708
The Fort Offices
Artillery Business Park
Park Hall
Oswestry
Shropshire
SY11 4AD
United Kingdom

Telephone: 01691 664 234
Email: [email protected]

Data-protection legislation

We process personal information in accordance with applicable UK data-protection and privacy legislation, including:

the UK General Data Protection Regulation
the Data Protection Act 2018
the Privacy and Electronic Communications Regulations 2003, and
the Data (Use and Access) Act 2025

Information we collect

Depending on how you use the website, we may collect:

your name and job title
the organisation for which you work
your postal address or business address
your email address and telephone number
information contained in an enquiry or message you send to us
information relating to a quotation, project or service
your marketing preferences
your IP address
information about your browser, device and use of the website, and
cookie and consent preferences

Please avoid sending sensitive personal information through the website unless it is necessary for your enquiry.

How we collect information

We may collect personal information:

directly from you when you complete a form, telephone us, email us or otherwise contact us
when you request information, a quotation or our services
automatically through server logs, cookies and similar technologies, and
from another person within your organisation where they ask us to contact you or involve you in a project.

How and why we use your information

We may use personal information for the following purposes.

Responding to enquiries

We use your contact details and the information you provide to respond to questions, arrange discussions and provide requested information.

Our lawful basis is our legitimate interest in communicating with people who contact us. Where your enquiry relates to potentially entering into a contract with us personally, we may also process the information to take steps at your request before entering into that contract.

Providing our services

We use personal information to prepare quotations, manage projects, communicate with clients and deliver our consultancy services.

Our lawful basis may be performance of a contract or our legitimate interest in managing and delivering services to our business clients.

Business administration and financial records

We use relevant information to issue quotations and invoices, maintain accounting records, manage payments and meet our legal and regulatory responsibilities.

Our lawful bases are legal obligation, performance of a contract and our legitimate interest in administering our business.

Improving and securing the website

We may process technical information to maintain the website, investigate faults, prevent misuse and protect the security of our systems.

Our lawful basis is our legitimate interest in providing a secure and effective website.

Website analytics

With your consent, we may use analytics technologies such as Google Analytics to understand, in aggregate, how visitors use the website and to help us improve its content, structure and performance.

You may withdraw your consent at any time through the Cookie Settings facility on the website.

Marketing

We may use your business contact details to send relevant information about our services where you have consented or where this is otherwise permitted by law.

You can opt out at any time by using the unsubscribe facility in an email or by contacting us.

Cookies and similar technologies

Cookies are small text files or similar technologies placed on, or accessed from, your computer, phone or other device when you visit a website.

They may be used to:

enable the website to operate correctly
protect the website and its users
remember your choices
record your cookie preferences
understand how visitors use the website, and
support embedded content or third-party services

Types of cookies we use

Necessary cookies

Necessary cookies support essential website functions, security and the management of your cookie choices.

These cookies do not require consent because they are necessary for the operation of the website or the service you have requested.

Functional cookies

Functional cookies may remember choices you make or enable enhanced website functionality.

Where a functional cookie does not fall within an applicable legal exception, it will only be used with your consent.

Analytics cookies

Analytics cookies help us understand matters such as:

the number of people visiting the website
which pages are visited
how long visitors spend on particular pages
the type of device or browser being used, and
whether visitors encounter technical or navigation problems

The Data (Use and Access) Act 2025 introduced a limited exception under which some cookies used solely to produce aggregate statistics and improve a website may be used without consent, provided visitors receive clear information and have a simple, free way to object.

WLP currently takes a consent-based approach to analytics cookies. Analytics cookies are therefore not activated unless you accept them through our cookie banner.

Advertising and tracking cookies

Cookies used for advertising, profiling, conversion tracking or tracking people across different websites or services require consent.

We will not activate such cookies unless you have given the relevant consent.

CookieYes

We use CookieYes to:

display our cookie notice
manage your cookie choices
prevent non-essential cookies from operating before consent where required
record your consent preferences, and
allow you to change or withdraw those preferences

Necessary cookies used to remember your cookie choices may be placed without consent.

Cookies currently in use

The table below is generated and maintained using our cookie-management system. It identifies the cookies and similar technologies currently detected on the website, their provider, purpose, category and duration.

Because website technologies can change, this declaration is reviewed and updated through periodic cookie scans.

Managing your cookie choices

When you first visit the website, you can:

accept all cookies
reject non-essential cookies, or
manage individual cookie categories

You can change your choices at any time by selecting the Cookie Settings link or icon available on the website.

Withdrawing consent does not affect the lawfulness of anything done before consent was withdrawn.

You may also manage cookies through your browser settings. However, blocking necessary cookies may affect the operation of parts of the website.

Sharing personal information

We may share personal information where necessary with trusted service providers that help us operate our business and website, including:

website hosting and maintenance providers
IT and cybersecurity providers
email, document-storage and communication providers
analytics and cookie-management providers
accountants, insurers, legal advisers and other professional advisers, and
public authorities or regulators where disclosure is required by law

Service providers acting on our behalf are required to protect personal information and use it only for the agreed purposes.

We do not sell personal information.

International transfers

Some of our technology or service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is covered by:

UK adequacy regulations
an approved International Data Transfer Agreement
the UK Addendum to approved contractual clauses, or
another safeguard or exception permitted under UK data-protection law

You may contact us for further information about the safeguards relevant to your personal information.

How long we keep information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, including any legal, accounting or reporting obligations.

As a general guide:

enquiries that do not develop into a client relationship may be retained for up to 24 months after the last meaningful contact
client and project records may be retained for the duration of the relationship and normally for six years afterwards
financial and accounting records are normally retained for at least six years
marketing information is retained until you unsubscribe, object or it is no longer relevant, although we may retain a limited suppression record to ensure that your preference continues to be respected, and
cookie and technical information is retained for the periods stated in the cookie declaration or relevant system settings.

We may retain information for longer where this is necessary to establish, exercise or defend legal claims, respond to a dispute or comply with the law.

Security

We use appropriate organisational and technical measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, disclosure or access.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate care when sending information electronically.

Your data-protection rights

Depending on the circumstances, you may have the right to:

request access to your personal information
ask us to correct inaccurate or incomplete information
ask us to erase your information
ask us to restrict how your information is used
object to processing based on legitimate interests
object to direct marketing
receive certain information in a portable format, and
withdraw consent where consent is the basis on which we rely

These rights are not absolute and may be subject to legal conditions or exemptions.

Your right to object

You have the right to object at any time to the use of your personal information for direct marketing.

You may also object to processing based on our legitimate interests. We will stop the processing unless we have compelling legitimate grounds to continue or the processing is required for legal claims.

To exercise a right, contact [email protected]. We may need to request information to confirm your identity before responding.

Data-protection complaints

You may make a complaint about how we have collected or used your personal information by:

emailing [email protected] and marking your message “Data Protection Complaint”
writing to us at the address shown above, or
telephoning us on 01691 664234

We will acknowledge a data-protection complaint within 30 days. We will investigate it appropriately, keep you informed where necessary and communicate the outcome without undue delay.

We would appreciate the opportunity to address your concerns first. However, you also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Links to other websites

The website may contain links to websites operated by other organisations. We are not responsible for the content, security or privacy practices of those websites.

You should review the privacy information provided by the operator of any external website you visit.

Changes to this policy

We may update this policy to reflect changes to our services, website technologies or legal obligations.

The date at the top of this page shows when it was last updated.

Contact us

Questions about this policy or our use of personal information should be directed to:

WLP Consultancy Services Ltd
The Fort Offices
Artillery Business Park
Park Hall
Oswestry
Shropshire
SY11 4AD